Damage Claims Process
All of our prints are made to order, professionally packaged, and shipped with care. However, if your item arrives damaged, we’ll work quickly to make it right.
How to Make a Damage Claim
If your order is damaged on arrival, please contact us within 7 days of delivery.
Include the following details:
- Your full name and order number
- A description of the issue
- Clear photos showing the damage and packaging
You can email this information to us at returns@inkography.com.au
What Happens Next
Once we receive your claim:
- We’ll review the evidence and confirm the issue.
- If the damage is verified, we’ll arrange a free replacement or refund of the affected item.
- You will receive a confirmation once the new item is reprinted and shipped.
There is no need to return the damaged item.
Important Notes
- Claims must be submitted within 7 days of delivery.
- Claims submitted without photographic evidence may not be approved.
- We are unable to offer refunds or replacements for damage caused after delivery due to mishandling or incorrect display/storage.