Refund and Returns Policy
We want you to love your artwork – but if something isn’t right, we’ll do everything we can to fix it.
Damaged Items
All prints and frames are made to order and shipped with great care. In the unlikely event that your item arrives damaged, please let us know within 7 days of delivery by contacting us via email.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the damage
- Clear photos of the item and packaging
We will arrange a replacement at no extra cost.
Lost or Undelivered Orders
If your artwork hasn’t arrived within the expected delivery window, please get in touch so we can investigate. If the order is confirmed lost in transit, we’ll issue a free replacement.
Change of Mind
As each print is made to order especially for you, we do not offer refunds or exchanges for change-of-mind purchases. Please take care when selecting your artwork, size, and framing options.
Eligibility for Returns
Returns or refunds are only approved in the case of:
- Items damaged in transit
- Defective or incorrect products
- Orders not received within a reasonable timeframe
We’re unable to accept returns for artworks that have been mishandled, improperly displayed, or stored in unsuitable conditions.
Need Help?
If you have any concerns about your order, please reach out to us. We’re happy to help and committed to making things right